Contact Us
At Spinabet, we are committed to providing an unparalleled level of service and security to our patrons. Whether you require assistance with your account, have an enquiry regarding our compliance protocols, or need to speak with our responsible gaming team, we are here to assist you 24/7.
- General Customer Support: [email protected]
- Compliance & Legal: [email protected]
- Phone Support (AU Toll-Free): 1800 858 858
- Registered Address: Spinabet Entertainment Group, Level 42, 100 Barangaroo Avenue, Sydney NSW 2000, Australia
About Us: The Spinabet Heritage
Spinabet was forged from a singular, uncompromising vision: to revolutionise the digital wagering landscape by blending premium entertainment with military-grade security. Our founders—a collective of seasoned casino executives and leading cybersecurity innovators—recognised a gap in the market for a platform that genuinely respected its players. Thus, spinabet.co was born.
Our mission is simple: to deliver a world-class, immersive gaming experience where fairness is never a luxury, but a fundamental right. We are driven by a commitment to operational excellence. Every game hosted on our platform is rigorously audited by independent testing agencies to certify its Random Number Generator (RNG) integrity, ensuring that every spin, deal, and roll is verifiably fair. At Spinabet, we do not just set the standard for online entertainment; we continuously redefine it.
Responsible Gambling: Our Commitment to Your Wellbeing
We view gambling strictly as a form of entertainment—never as a dependable source of income or a solution to financial difficulties. We possess a profound duty of care towards our community, and we enforce a strict, empathetic approach to responsible gambling.
To empower you to maintain control over your gaming behaviour, we offer a comprehensive suite of protective tools:
- Deposit Limits: Set daily, weekly, or monthly boundaries to control your expenditure. Once reached, our system strictly prohibits further deposits.
- Loss Limits & Wagering Limits: Cap the amount you can lose or wager during a specific timeframe, ensuring your bankroll is protected.
- Time-Outs: Take a mandatory cooling-off period ranging from 24 hours to 6 weeks.
- Self-Exclusion: For those requiring a definitive break, our self-exclusion register will immediately lock your account and cease all marketing communications for a minimum of 6 months up to a lifetime ban. We fully integrate with BetStop, the National Self-Exclusion Register.
If you feel your gambling is becoming a concern, we urge you to seek professional assistance immediately. You are not alone. Please contact Gambling Help Online (1800 858 858 | gamblinghelponline.org.au) or international resources such as BeGambleAware for free, confidential support.
Privacy Policy
Last Updated: 14 May 2024
This Privacy Policy outlines how Spinabet ("we", "our", "us") collects, processes, and protects your personal data in strict accordance with the Australian Privacy Act 1988 (Cth) and international data protection standards (including the GDPR).
1. Information We Collect
To fulfil our legal and regulatory obligations, we collect Personally Identifiable Information (PII) including, but not limited to: full name, date of birth, residential address, email, phone number, and government-issued identification documents required for Know Your Customer (KYC) compliance. We also securely collect financial transaction data and device-level analytics (IP addresses, browser types).
2. How We Use Your Data
Your data is strictly utilised to: facilitate account creation and management, process secure financial transactions, monitor for fraudulent or anomalous activity, comply with Anti-Money Laundering (AML) directives, and provide tailored customer support. We do not sell your personal data to third-party data brokers under any circumstances.
3. Data Security & Retention
All data transmitted to and from spinabet.co is protected by state-of-the-art 256-bit TLS/SSL encryption. Personal data is stored on secure servers located within highly regulated jurisdictions. We retain your data only for as long as mandated by our licensing and AML obligations, after which it is irreversibly anonymised or securely destroyed.
Terms and Conditions
Effective Date: 1 January 2024
1. Acceptance of Terms
By registering an account, accessing, or utilising the services provided on spinabet.co, you hereby enter into a legally binding agreement with Spinabet. You must read, understand, and agree to these Terms in their entirety before participating in any wagering activities.
2. Account Eligibility & KYC
You must be at least 18 years of age (or the legal age of majority in your jurisdiction) to open an account. We enforce a strict "Know Your Customer" (KYC) protocol. Upon registration, you must provide accurate, verifiable identity documents. Failure to satisfy our verification processes within the stipulated timeframe will result in immediate account suspension and forfeiture of any pending withdrawals.
3. Anti-Money Laundering (AML)
Spinabet operates under zero-tolerance AML policies. All transactions are monitored by our proprietary security algorithms and compliance officers. Any suspected instances of money laundering, collusion, or illicit funding will be reported immediately to the relevant financial intelligence authorities (e.g., AUSTRAC).
4. Fair Play & System Integrity
Any attempt to manipulate our software, exploit system vulnerabilities, use automated bots, or engage in syndicate betting is strictly prohibited. We reserve the absolute right to void bets, confiscate winnings, and permanently ban accounts found to be in breach of our fair play mandates.
5. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Spinabet holds its primary operational licence. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the competent regulatory tribunals and courts of that territory.